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Frequently asked questions

Q: What if I can’t open the website?

A: Please check whether the network connection is working properly, or try to clear your browser cache and refresh the page.

Q: What should I do if I encounter an error message when creating a listing documents?

A: Generally, this situation is caused by the wrong excel format. Please check whether the excel format is correct one by one.

Q: How often does the inventory system synchronize?

A: The inventory system synchronizes Amazon inventory data twice a day:

1. Morning: 7: 00-9: 00;

2. Afternoon: 18:00-20:00

Q: Is the page garbled?

A: You have used the translation function of google browser, so just translate it back.

Q: What if the connection is broken?

A: Maybe the key has expired. You need to regenerate a new key and connect it.